1. Information We Collect

• Personal Information: name, email address, phone number and any other details you provide when contacting us.
• Business Information: company name, trade license details, tax documents or other business-identifying information where applicable.
• Communication Data: messages, files or documents you share through WhatsApp, our CRM portal, or email.
• Technical Data: IP address, browser type, device information, and CRM usage logs when you access our site or portal.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate and improve our services and CRM features.
• Respond to your inquiries and requests and provide customer support.
• Send service-related notifications and updates via WhatsApp, email, or SMS.
• Fulfil legal, financial and regulatory obligations in the UAE.
• Maintain internal records for CRM management and compliance.

3. WhatsApp Business API

We use the Meta WhatsApp Business API to communicate with our clients. Key points:

• WhatsApp messages are end-to-end encrypted between users and WhatsApp.
• We will not sell, rent or share your WhatsApp contact information to third parties for marketing purposes.
• Conversations may be stored in our CRM for service tracking, quality, and compliance purposes.

4. Data Sharing & Disclosure

We may share your information only in the following limited circumstances:

• With authorized employees, processors or service providers who need the data to perform services on our behalf and are bound by confidentiality obligations.
• When required by UAE law, court order or regulatory authority.
• To protect the rights, property or safety of Vista Taxation Services, our users, or the public.

We do not sell or trade your personal data.

5. Data Security

We implement reasonable and industry-standard technical and organisational measures such as encryption, firewalls, access controls and secure backups to protect your information. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes set out in this policy or as required by applicable UAE law. Retention periods vary depending on the type of data and legal requirements.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of inaccurate or unnecessary personal data.
• Withdraw consent for marketing communications (including WhatsApp or email) at any time.
• Lodge a complaint with the relevant UAE data protection or regulatory authority if you believe your rights have been breached.

8. Cookies & Tracking

Our website and CRM may use cookies and similar tracking technologies to provide, secure and improve our services, analyse usage and remember preferences. You can manage cookies through your browser settings; however disabling some cookies may impact site functionality.

9. International Transfers

If we transfer personal information outside the UAE, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable legal requirements.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or our use of the WhatsApp Business API, please contact us:

Company

Vista Taxation Services

Address

Dubai, United Arab Emirates

Email

info@vistataxation.com

Phone

+971 58 923 1234